Return and Refund Policy

Last Updated: February 15, 2026

All Sales Are Final

All purchases made through MAJORES are final sale.

We do not accept returns or exchanges for:

Change of mind
Incorrect size selection
Personal preference (fit, colour, style, or material expectations)
Ordering the wrong item
Buyer's remorse (we respect it, but we can't refund it)

Customers are responsible for reviewing product details, sizing information, descriptions, and any care notes before checkout.

Damaged or Defective Items

If your item arrives damaged or defective, we'll make it right.

To be eligible, you must contact us within 14 days of delivery and include:

Your order number
Clear photos showing the damage/defect (and packaging if applicable)
A brief description of the issue

Get in touch here: MAJORES Support

What Qualifies as Damaged or Defective?

Damaged items include products that arrive with physical harm caused during shipping or handling, such as:

Torn, ripped, or stained fabric
Broken components or hardware
Crushed, dented, or visibly mishandled packaging affecting the product
Items that are unwearable or unusable due to shipping damage

Defective items include products with manufacturing or production flaws that affect functionality or wearability, such as:

Seams that are unstitched or improperly sewn
Misprinted designs (e.g., upside down, severely misaligned, or missing portions of the design)
Incorrect product sent (wrong size, colour, or item entirely)
Faulty zippers, buttons, or closures that do not function as intended

If approved, we will provide a replacement or refund at no additional cost, depending on item availability and the nature of the issue. Customers are not responsible for return shipping costs for approved damage or defect claims. We will provide a prepaid return label or arrange pickup where applicable.

Production & Material Variations

We take great care to ensure all designs, colours, and details closely match the product images and descriptions shown. Every item is reviewed with quality and consistency in mind, and any variation is minimal and inherent to the manufacturing process—not a defect.

Some products are made-to-order or produced through third-party fulfillment partners. Because of this, minor variations may occur, including:

Slight differences in colour tone due to screen calibration or lighting (typically within 5-10% variance)
Print placement shifts of up to 1 inch (2.5 cm) from the displayed mockup
Fabric texture or material weight variations typical of the garment type
Natural grain or pattern differences in wood, engraving, or handcrafted-style items

These are considered normal characteristics of production and do not qualify as defects. However, if a variation significantly affects the product's appearance or usability beyond these tolerances, please contact us within 14 days of delivery.

Delivered but Reported Missing

If a shipment is marked "Delivered" by the carrier but is reported as missing, this does not qualify as a damaged or defective item.

In these cases:

Please first contact the shipping carrier to initiate an investigation
Verify your delivery address and delivery location (check with neighbours, building management, or household members)
Then Contact Us so we can assist with the carrier investigation and explore available options

While MAJORES is not responsible for packages marked as delivered by the carrier, we will work with you to support carrier investigations and may offer a replacement or refund on a case-by-case basis, depending on the outcome of the carrier's investigation and the circumstances involved.

Incorrect Address or Failed Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned due to:

Incorrect address
Incomplete address
Failed delivery attempts

MAJORES is not responsible for reshipping costs. If reshipping is possible, the customer will be responsible for the additional shipping fee.

Chargebacks & Disputed Transactions

Initiating a chargeback or payment dispute without first contacting MAJORES may result in:

Immediate suspension of customer support on the order
Loss of eligibility for refunds or replacements
Permanent restriction from future purchases

We encourage customers to contact us directly so we can resolve issues fairly and efficiently.

Refund Processing

Approved refunds are issued to the original payment method used at checkout.

Refunds are processed according to Shopify Payments and/or your payment provider's timelines and may take 5–10 business days to appear, depending on your bank.

Legal Disclaimer

By completing a purchase on MAJORES, you acknowledge and agree to this Return & Refund Policy.

This policy is subject to change without prior notice. MAJORES reserves the right to refuse refunds or replacements that do not meet the conditions outlined above, except where required by applicable law.