Frequently Asked Questions (FAQ)

Frequently Asked Questions

Consider this your quick reference — the essentials, clearly stated. If you don’t see what you need, our Contact page is the best way to reach us.

About MAJORES

1. What is MAJORES?

MAJORES is a Caribbean-owned fashion house rooted in humour, culture, and lived experience. We create considered pieces that reflect real life — not polished stereotypes.

2. Is MAJORES a clothing brand?

Not exclusively. Apparel is part of the house, but MAJORES extends into accessories, gifts, and everyday pieces — designed with the same restraint and standard.

3. Where is MAJORES based?

We are proudly Caribbean-owned and operate online — serving customers in Canada, the United States, and internationally.

Products & Orders

4. Are your products made to order?

Many items are produced on demand — created specifically for you once an order is placed. This helps reduce waste while maintaining quality standards.

5. Can I cancel or change my order after placing it?

No. Once an order is placed and payment is processed, it cannot be cancelled or modified. Production begins shortly after checkout.

6. Do your products look exactly like the photos?

We aim for accuracy, but slight variations in colour, print placement, or material texture may occur due to screen differences and production processes. These variations are normal.

7. How do I choose the correct size?

Please review the size chart and product description carefully before purchasing. We do not offer returns or exchanges for incorrect size selection.

8. Are your designs copyrighted?

Yes. All designs, artwork, logos, and content are the intellectual property of MAJORES and may not be copied, reproduced, or resold without permission.

Shipping

9. How long does order processing take?

Order processing typically takes 2–5 business days, excluding weekends and holidays. Processing times may increase during peak periods.

10. How long does shipping take?

Estimated delivery times after processing:

Canada & United States: 5–10 business days
International: 10–20 business days

Delivery times are estimates and not guaranteed.

11. Do you ship internationally?

Yes. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

12. Will I receive tracking information?

Yes. Once your order ships, you’ll receive a confirmation email with tracking details (where available). Tracking updates may take 24–72 hours to appear.

13. What if my package is delayed?

Shipping delays may occur due to carriers, customs, weather, or other factors outside our control. MAJORES is not responsible for carrier delays.

14. What if my package is marked “Delivered” but I didn’t receive it?

If a package is marked Delivered by the carrier, it does not qualify as lost or defective. Please contact the carrier first. You may also reach out to us and we’ll assist where possible, but replacements or refunds are not guaranteed.

Returns & Refunds

15. Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges for:

Change of mind
Incorrect size selection
Personal preference
Ordering the wrong item

16. What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us within 7 days of delivery with:

Your order number
Clear photos of the issue
A brief description

Approved claims will receive a replacement or refund.

17. Are print variations considered defects?

No. Minor variations in print placement, colour tone, or fabric texture are normal and do not qualify as defects.

Payments & Pricing

18. What payment methods do you accept?

We accept secure payments through Shopify Payments, including major credit and debit cards. Payment options may vary by location.

19. Is my payment information secure?

Yes. All transactions are processed through Shopify’s secure, PCI DSS–compliant payment system. MAJORES does not store full payment details.

20. Do you charge additional fees?

We do not charge additional processing fees. Shipping costs, taxes, and customs duties (if applicable) are calculated at checkout or imposed by local authorities.

Gift Cards

21. Do you sell gift cards?

Yes. We offer digital gift cards, delivered by email and securely managed through Shopify’s gift card system.

22. Do gift cards expire?

No. Gift cards do not expire while MAJORES remains in operation.

23. Can gift cards be refunded or redeemed for cash?

Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.

Privacy & Support

24. How is my personal information used?

Your personal information is used only to process orders, provide customer support, and improve your experience. We do not sell your data. See our Privacy Policy for full details.

25. How can I contact MAJORES?

For any questions or support inquiries, please contact us via our Contact page.